Privacy Policy

This Privacy Policy explains how OjaOba Nigeria Limited (“OjaOba”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our website, mobile services, or shop with us in-store.

By using our services, creating an account, or clicking “Accept”, you consent to the processing of your personal data as described in this Policy.

You may withdraw your consent at any time, provided that no legal or contractual obligations prevent us from continuing to process your data.

We may update this Privacy Policy occasionally. When we do, we will update the date above and may also notify you via email or website notice.

We encourage you to review this Policy regularly.

1. What This Privacy Policy Covers

This Policy explains:

  • The personal data we collect about you.
  • How we collect and use that data.
  • Your rights under the Nigeria Data Protection Act (NDPA).
  • How we protect your data.
  • When and with whom we may share your data.
  • How long we keep your data.

This Policy does not apply to third-party websites or services that we do not control.

2. Personal Data We Collect

We may collect personal data in the following ways:

A. Information You Provide

When you:

  • Create an account
  • Place an order
  • Subscribe to our newsletters
  • Chat with customer support
  • Request delivery

We may collect:

  • Full Name
  • Phone Number
  • Email Address
  • Delivery Address
  • Payment/Transaction Details (not card PIN)

B. Automatically Collected Data

When you use our website/app, we may collect:

  • IP address
  • Device type & browser type
  • Pages visited & actions taken
  • Location data (approximate, not precise)

C. Data From Third Parties (If Applicable)

If you interact with us via social platforms (e.g., Facebook, Instagram, Google Sign-In), we may receive profile details based on your privacy settings.

3. How We Use Your Personal Data

We use your data to:

  • Process and deliver your orders.
  • Communicate order updates, offers, and promotions.
  • Improve website/app performance.
  • Personalize your shopping experience.
  • Prevent fraud, ensure security, and enforce our terms.
  • Resolve disputes and deliver customer support.
  • Comply with financial and regulatory obligations.

We only process your data where we have a legal basis such as your consent, contract performance, legal obligations, or legitimate business interest.

4. Cookies

We use cookies to:

  • Remember your preferences
  • Improve website performance
  • Understand usage patterns

Cookies do not store personal information such as passwords or payment details.

You can disable cookies in your browser, but some features may not work properly.

5. How Long We Keep Your Data

We retain personal data only as long as necessary to:

  • Deliver our services
  • Meet regulatory and accounting obligations
  • Resolve disputes

When no longer required, your data is securely deleted or anonymized.

6. Data Storage & International Transfers

Your data may be processed or stored on secure servers located within or outside Nigeria.

Where data is transferred internationally, we ensure the receiving country has adequate data protection safeguards.

7. Your Rights as a Data Subject

Under the NDPA and NDPR, you have the right to:

RightMeaningAccessRequest a copy of your personal dataRectificationCorrect inaccurate or incomplete dataErasureRequest deletion of your data (“Right to be Forgotten”)Restrict ProcessingLimit how your data is usedData PortabilityRequest transfer of your data to another serviceObjectOpt-out of marketing and certain processingLodge ComplaintReport concerns to NDPC

To exercise your rights:

Email: hello@ojaoba.com

To lodge a complaint:

Nigeria Data Protection Commission — ndpc.gov.ng

8. When We Share Your Data

We may share data with:

  • Delivery partners
  • Payment processors
  • Fraud prevention & security partners
  • Regulatory authorities (where required by law)

We do NOT sell or rent your personal data to third parties.

9. Security Measures

We use administrative, physical and technical safeguards to protect your data, including:

  • Encrypted data transmission
  • Secure password & authentication protocols
  • Restricted access control

If a data breach occurs that risks your rights, we will notify you and the NDPC within the legally required timeframe.

10. Advertising & Marketing

We may send you promotional messages, offers, and updates.

You may unsubscribe anytime using the link at the bottom of any email or by contacting us.

11. Contact Us

If you have questions about this Privacy Policy or need assistance, contact us at:

OjaOba Nigeria Limited

Email: hello@ojaoba.com

Store: Pacesetter Plaza, 6th Avenue, Gwarinpa, Abuja

Website: https://ojaoba.com