Terms & Conditions
1. Introduction
OjaOba.com is an online and physical marketplace offering groceries, fresh produce, household essentials, and general provisions.
Company Name: OjaOba Nigeria Limited
Store Address: Pacesetter Plaza, No.1 641 Road, 6th Avenue, Gwarinpa, Abuja
Email: hello@ojaoba.com
Website: https://ojaoba.com
2. Using Our Website
You agree to use our website for lawful purposes only.
You must not:
- Copy product images or descriptions without permission.
- Misuse the website, hack, or interfere with the platform.
- Place fraudulent or fake orders.
We reserve the right to decline or cancel any order if we suspect misuse.
3. Products & Availability
We work hard to keep product information accurate. However:
- Some items (especially fresh produce) may vary slightly in size or appearance.
- Prices and availability may change due to market conditions.
If an item becomes unavailable after your order, we will:
- Suggest a replacement or
- Refund you immediately for that item.
4. Pricing
All prices shown on the website are in Nigerian Naira (₦) and include applicable taxes.
For weighed items (e.g., fish, yams, vegetables), final cost may vary slightly depending on weight. You will only be charged for the confirmed quantity delivered.
5. Orders & Payment
We accept:
- Debit cards
- Transfers
- POS (for in-store and delivery)
- Airtime/Data payments not currently supported
Your order is confirmed only after payment is received or verified.
6. Delivery & Pickup
We deliver across Abuja.
Delivery Times: Same-day or next-day depending on order time and product availability.
You will receive a call or SMS to confirm delivery.
Pickup Option: You may collect your order at our store during working hours.
Delivery fees vary based on location.
7. Returns & Refunds
We care about your satisfaction.
You may request a return or refund if:
- You received the wrong item
- An item arrived damaged
- The item is spoiled (fresh produce)
How to request a return:
Email hello@ojaoba.com or call us within 24 hours of delivery.
Provide a photo where applicable.
Refunds are processed within 3–5 business days.
Some items are not returnable:
- Opened or partially used items
- Perishable food that was stored incorrectly after delivery
8. Account Registration
If you create an account:
- Keep your login information secure.
- You are responsible for all activity under your account.
We do not share your login credentials with anyone.
9. Privacy
We protect your personal data and do not sell or rent it to third parties.
See our Privacy Policy for full details.
10. Changes to These Terms
We may update these Terms occasionally.
Continued use of the website means you accept the updated version.
11. Contact Us
If you have questions about these Terms, contact us at:
Email: hello@ojaoba.com
Call/Whatsapp: +234 9167711564
Store: Pacesetter Plaza, 6th Avenue, Gwarinpa, Abuja