Return Policy

At OJAOBA FOOD MARKET LIMITED Your satisfaction matters to us.
If something isn’t right, we’ll make it right.

Return Policy:
• Notify us within 12 hours of receiving your order.
• Fresh and perishable items are non-returnable due to hygiene and safety reasons.

Perishable Items Include (but are not limited to):

Proteins & Seafood
• Fresh fish (whole or cut)
• Smoked fish
• Fresh meat (beef, goat meat, lamb, etc.)
• Chicken, turkey, and other poultry
• Snails
• Shrimps, prawns, crabs
• Eggs

Fresh Produce
• Vegetables (leafy or fresh)
• Fruits
• Fresh peppers, tomatoes, onions
• Fresh herbs

Tubers & Roots
• Yam
• Cassava
• Potatoes
• Sweet potatoes

Dairy, Chilled & Frozen Items
• Fresh milk
• Yogurt
• Cheese
• Butter
• Frozen fish
• Frozen meat or poultry
• Frozen vegetables
• Ice cream

Processed Fresh Foods
• Cut, cleaned, or washed items
• Items sold loose or unpackaged
• Any item requiring refrigeration or freezing
• Issues with fresh items must be reported with photo or video evidence.
• Items must be received in good condition at delivery.
• Items that have been cut, cleaned, cooked, washed, or altered are not eligible for return or refund.

Eligible Solutions:
Depending on the issue and after review, we may offer:
• Replacement – where an item was damaged, spoiled on arrival, missing, or incorrect.
• Store credit – where a replacement is not immediately available or appropriate.
• Refund (where applicable) – issued only for confirmed errors or quality issues at delivery and approved after review.

The type of resolution provided will be determined by OjaOba Food Market Limited.

To report an issue:
📧 Email: hello@ojaoba.com
📞 Call/WhatsApp: +234 916 771 1564